CoreView is an extremely powerful and flexible solution and the training we provide is intended to help members of your organization develop a sufficient level of skill and competencies with CoreView so you are able to achieve your most important business objectives. Our training is instructor-led and is conducted by either a Customer Success Manager or a Solution Architect, depending on the products you have purchased and your training priorities.
We provide training to CoreView Tenant Administrators as part of the onboarding process. This is called “CoreView Foundations,” and is outlined under Section IV of our CoreView Onboarding Guidebook. This initial training is included as part of new customer onboarding at no additional costs.
For customers who plan to delegate the use of CoreView to individuals in your various business units, we can provide optional training for any Delegated Operators. The syllabus for this training is attached to this knowledge resource.
When it comes to training delegates, we partner with whomever in your organization oversees CoreView, to ensure that any training covers both the CoreView solution, as well training on any policies, standards and/or practices that you may have in place covering your expectations of how delegates are to use CoreView. Training can be provided remotely or in person, and we can customize the syllabus to meet your specific needs. Delegated Operator training normally is a fee-based service for which we can provide a quote once we understand your training requirements. If you prefer that we come onsite for training, your organization would also be responsible for reimbursing CoreView for any reasonable travel expenses.
II. CoreView Knowledge Resources
In addition to our instructor-led training, you also have access to the array of Knowledge Resources that are published on our Customer Care Portal (https://support.coreview.com). These are available in two varieties, Solutions, which provide documented instructions on the use of CoreView and our Community Forum, where you'll find information on new features (Release Notes), and "How To" articles. You'll need to be formally enrolled as a user on our Care Portal. This enrollment process is one of the onboarding activities.