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3.C Frequently Asked Questions

Please find below answers to the most commonly encountered questions.


1. How long does it take to retrieve the audit data after the registration?


I have completed the enrollment process and gave time to let the import complete. I am unable to see any data under Audit. I can see all the other fields, and even see message tracing, but just nothing in any of the audit areas. Is there additional time after confirming the API connection to import audit data?


Answer: 

Audit activation is performed on your first login, and it typically takes around 24 hours to be activated on Microsoft side.


2. I have completed the trial registration, but still cannot log in. How long does it take to activate my trial?


I have completed the enrollment process and got a message that the data import was completed, and a Sales Executive will contact me to activate my trial or Core Assessment Program for Core Assessment document, but I have not yet been contacted. 


Answer: 

Usually it takes up to 2-3 working days that you'll be contacted by CoreView Sales Executive. Please check you spam email to assure you did not miss the communication.


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