How to configure CoreView and ServiceNow integration

Modified on Fri, 04 Mar 2022 at 03:55 AM

  • Login to your CoreView portal with an account that has Tenant Admin permissions

  • Go to My organization

  • Go to Settings and click ServiceNow Configuration
    [NOTE: If ServiceNow configuration does not appear, contact CoreView support and ask for ServiceNow integration to be enabled on your CoreView tenant]

  • Enable the toggle 
  • Click on the link icon to copy the Redirect URL to your clipboard
  • Go to your ServiceNow portal as an administrator. 

  • Search for System OAuth on the left, Go to Application Registry and click on New.

  • Click on Create an OAuth API endpoint for external clients.

  • Enter a Name for OAUTH endpoint such as ‘CoreView’, click the lock icon to enable editing of the Redirect URL,  and paste in the Redirect URL that you copied from the CoreView Portal earlier.
  • Click on Submit
     

  • Open the OAUTH application that you just created. A Client Secret should now have been generated.

  •  You will need the following information to enter into CoreView.

    • The name of your ServiceNow instance
    • The Client ID
    • The Client Secret

  • Paste them in CoreView and then click Verify

  • Click Proceed
  • You will be asked for details of a ServiceNow account and password. This account must have permissions to add, create and delete records in the ServiceNow tables that you wish to access from CoreView. If you are using Microsoft single sign-on within ServiceNow, the account that you are logged into within CoreView will be the account that is used within ServiceNow.
  • click Allow

  • You will then be redirected to the CoreView Portal and the configuration will appear as Saved

 

  • Once configuration is complete, you will see ServiceNow options available in CoreView workflow 

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