Understanding Call quality report
Modified on Thu, 10 Mar 2022 at 04:12 AM
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Release Information
- Getting Started with Customer Care
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Getting Started with CoreView
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Configuring
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A Quick Tour of CoreView
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Configuring
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How to
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Exchange Online
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Knowledge Resources
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Understanding CoreView - Quick Start Guides.
- CoreView Quick Start Guide Overview and Index - Tenant Admins
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- Understanding CoreView Tenant Configuration – Management
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Troubleshooting Common Issues
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Tenant Administration
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- Tips & Tricks: Leverage Pivot Reports to Prototype License Pool Criteria Filter
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- How To: Report on "Consumed Portal Licenses" (New UX)
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Reporting and Analytics
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- New UX: Understanding the new License Centers
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- Understanding Call quality dashboard
- Understanding Call quality report
- Understanding User call quality report
- Understanding Teams groups activity report
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- Teams Voice: Direct Routing Support
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- Overview of CoreView Workflow
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- Naming convention rules
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Customer Engineering Workshop
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Understanding CoreView - Quick Start Guides.
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CoreView Product Manual
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Analyze
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Analyze
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Playbooks
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Out-of-the-Box playbooks
- Introduction
- Overview
- Configuring predefined policies
- Edit policy settings: Set and monitor thresholds
- Edit remediation settings: Manual and automatic remediation
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- Remediation settings: Security & Identity policies
- Remediation settings: Teams Management policies
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Out-of-the-Box playbooks
- Health Check
Call Quality report shows detailed information about Teams calls and meetings per each session in your Office 365 tenant. It is updated almost in real time and uses the Graph API to import the data.
On the top you can find the chart showing the calls and meetings quality grouped by department/country/company over the last 30 days by default. If any user session has any poor audio, video or sharing quality, then the whole call is marked as poor.
You can switch between the tabs department/country/company and change the date range from the last 30 days to the last 7 days. Also, it is possible to filter the results shown on the chart by excluding the specific call quality. To do it you should just click on the quality name present in the legend to be excluded from the chart.
The detailed table provided you together with the common data provides you with some specific data on:
Call quality | can be marked as Poor / Good / Unknown. Overall call quality based on Stream (audio, video, VBSS) counts. |
| OrganizerTags | Tags attributed through CoreView portal to the user who is call organizer |
Attendees type | Internal Only vs With External |
Call audio quality | can be marked as Poor / Good / Unknown. Please refer to Microsoft Audio classifier for more details. |
Call endpoints | Audio devices and up-to-date clients, such as audio, video, video Based Screen Sharing, screen Sharing. |
Call type | Call vs Meeting |
Call VBSS quality | can be marked as Poor / Good / Unknown. Please refer to Microsoft VBSS classifier for more details. |
Call video quality | can be marked as Poor / Good / Unknown. Please refer to Microsoft Video classifier for more details. |
Moreover, by clicking on call recorder ID it is possible to open the call card showing the details of specific call. 
Note: if we have a user with multiple session for the same meeting we count this user as a single one.