Understanding User call quality report
Modified on Wed, 09 Mar 2022 at 08:48 AM
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Release Information
- Getting Started with Customer Care
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Getting Started with CoreView
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Configuring
- Configuration Overview (New UX)
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A Quick Tour of CoreView
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Configuring
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How to
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Exchange Online
- How to check and analyze the Message Trace
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Knowledge Resources
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Understanding CoreView - Quick Start Guides.
- CoreView Quick Start Guide Overview and Index - Tenant Admins
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- Understanding CoreView Tenant Configuration – Management
- Understanding the CoreView Operator Profile
- Understanding CoreView Operator Roles
- Understanding CoreView Operator Delegation
- Understanding CoreView - Report Column Filtering
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- Understanding CoreView Tenant Configuration - V-Tenant User Filters
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Troubleshooting Common Issues
- Unable to see OneDrive, SharePoint and Exchange Data (New UX)
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- Remote Office 365 PowerShell session can Conflict CoreView Management Actions
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Tenant Administration
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- How to provide a consent to activate Azure AD Reports Feature and activate Partial Import?
- Tips & Tricks: Leverage Pivot Reports to Prototype License Pool Criteria Filter
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- Disable MFA from Read Only Service Accounts
- How To: Report on "Consumed Portal Licenses" (New UX)
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- How to Configure Allowed IP Addresses for CoreView Service Accounts
- Tips & Tricks: How to merge License Pools
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- How to Archive a Teams Group
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- Custom Actions using the Microsoft Graph API
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Reporting and Analytics
- How do I Check and Manage Calendar Permissions for a User? (newUX)
- How CoreView can help you with your Microsoft 365 Chargeback Goals.
- New UX: Understanding the new License Centers
- Understanding the Savings Opportunities Dashboard
- Understanding the License Optimization center
- Understanding License Pool Snapshots report
- Understanding Call quality dashboard
- Understanding Call quality report
- Understanding User call quality report
- Understanding Teams groups activity report
- Understanding Teams Adoption Growth Report
- Understanding Endpoint Manager reports
- Understanding Teams dashboard
- Understanding Risky Users report
- Understanding KPI dashboard
- Understanding Storage Dashboard
- Troubleshoot Active Users (License Usage) data
- Legacy Protocol Management
- Report Columns: Is active 30/60/90
- Quarantined Messages Report - Understanding The Reports
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Managing and Administration
- Teams Voice: Direct Routing Support
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- CoreView Playbooks Overview
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- Forward SMTP Address vs Forward Address management actions
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- Overview of CoreView Workflow
- How to delegate Workflow management using roles
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- Naming convention rules
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- How to add users to Distribution Group in bulk using via CSV
- Not able to manage licenses error (New UX)
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- Using custom action json output as an input in the workflow
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Customer Engineering Workshop
- Migrating from Azure Group Based Licensing to CoreView
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- Limiting M365 Admin Access with Permission Roles, V-tenants, and License Pools
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Understanding CoreView - Quick Start Guides.
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CoreView Product Manual
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Analyze
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Analyze
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- Learning Platform
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Playbooks
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Out-of-the-Box playbooks
- Introduction
- Overview
- Configuring predefined policies
- Edit policy settings: Set and monitor thresholds
- Edit remediation settings: Manual and automatic remediation
- Edit remediation settings: Configure attestation
- Remediation settings: Security & Identity policies
- Remediation settings: Teams Management policies
- Remediation settings: License Management policies
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Out-of-the-Box playbooks
- Health Check
User call quality report shows detailed information about Teams calls and meetings for each user in your Office 365 account.
It is updated almost in real time and uses the Graph API to import the data.
The chart shows you the calls and meetings quality based on the rate provided by user grouped by department/country/company over the last 30 days by default. You can switch between the tabs department/country/company and change the date range from the last 30 days to the last 7 days. Also, it is possible to filter the results shown on the chart by excluding the specific user call quality. To do it you should just click on the quality name present in the legend to be excluded from the chart.
The detailed table provided you together with the common data provides you with some specific data on:
Call quality | can be marked as Poor / Good / Unknown. Overall call quality based on Stream (audio, video, VBSS) counts. |
User type | Caller vs Attendee |
Attendees type | Internal Only vs With External |
Call audio quality | can be marked as Poor / Good / Unknown. Please refer to Microsoft Audio classifier for more details. |
Call endpoints | Audio devices and up-to-date clients, such as audio, video, video Based Screen Sharing, screen Sharing. |
Call type | Call vs Meeting |
Call VBSS quality | can be marked as Poor / Good / Unknown. Please refer to Microsoft VBSS classifier for more details. |
Call video quality | can be marked as Poor / Good / Unknown. Please refer to Microsoft Video classifier for more details. |
| User feedback | user rate provided at the end of call/meeting. A one or two rating is considered poor, three to four is good, and five is excellent. |
You have also an opportunity to use the tags to be added at user level.
By adding a call record ID column and clicking on single call record ID, you can open and check the Call Card showing you more details for the specific call.
The actions available for the detailed table are:
- export in excel
- export in CSV
- export in PDF
- save
- schedule
- create Pivot table