Understanding User call quality report

Modified on Wed, 09 Mar 2022 at 08:48 AM

User call quality report shows detailed information about Teams calls and meetings for each user in your Office 365 account. 

It is updated almost in real time and uses the Graph API to import the data.

The chart shows you the calls and meetings quality based on the rate provided by user grouped by department/country/company over the last 30 days by default. You can switch between the tabs department/country/company and change the date range from the last 30 days to the last 7 days. Also, it is possible to filter the results shown on the chart by excluding the specific user call quality. To do it you should just click on the quality name present in the legend to be excluded from the chart.

The detailed table provided you together with the common data provides you with some specific data on:

Call quality

can be marked as Poor / Good / Unknown. Overall call quality based on Stream (audio, video, VBSS) counts.

User type

Caller vs Attendee

Attendees type

Internal Only vs With External

Call audio quality

can be marked as Poor / Good / Unknown. Please refer to Microsoft Audio classifier for more details.

Call endpoints

Audio devices and up-to-date clients, such as audio, video, video Based Screen Sharing, screen Sharing.

Call type

Call vs Meeting

Call VBSS quality

can be marked as Poor / Good / Unknown. Please refer to Microsoft VBSS classifier for more details.

Call video quality

can be marked as Poor / Good / Unknown. Please refer to Microsoft Video classifier for more details.
User feedbackuser rate provided at the end of call/meeting. A one or two rating is considered poor, three to four is good, and five is excellent.

You have also an opportunity to use the tags to be added at user level. 

By adding a call record ID column and clicking on single call record ID, you can open and check the Call Card showing you more details for the specific call.

The actions available for the detailed table are: 

  • export in excel
  • export in CSV
  • export in PDF
  • save
  • schedule
  • create Pivot table

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