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Getting Started with Customer Care

Getting Started with Customer Care

Step 1. Essential Information

1.A. How to Open a Support Case
1.B Reporting an Issue's Priority
1.C Understanding the Status of "Resolved"
1.D Announcing UserVoice for Customer Feedback and Ideas

Step 2. Service Levels

1.A CoreView Support Service Levels
1.B CoreView Incident and Problem Response

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